WHY AREN’T AMERICAN GUILD® PRODUCTS SOLD OVER THE INTERNET?
Internet Sales Policy
At American Guild, we proudly offer a variety of premium architectural products. We believe our customers should enjoy the best possible service and sales support. To meet this goal, we have developed a network of carefully selected distributors and exclusive American Guild dealers, who provide our customers with the ultimate in service, technical information and installation support. Without these qualified, experienced professionals – as in the case of an internet sale – American Guild is not able to maintain the high standard of our products and service. The customer in an internet sale then risks purchasing a product that is not warrantied by American Guild.
Therefore, American Guild products are only sold via Authorized Dealers, none of whom are authorized to make sales over the Internet. To protect the customer, only sales made through an Authorized Dealer will be warrantied.
WHY ARE AMERICAN GUILD® PRODUCTS SOLD EXCLUSIVELY THROUGH A NETWORK OF DISTRIBUTORS AND QUALIFIED DEALERS?
Service: When you buy American Guild products, you get the benefit of unparalleled service, both at the point of sale and beyond. American Guild’s network of trained, authorized dealers is made up of experts in the sale and installation of premium products. These dealers will walk you through the purchasing process, while providing technical support that is specific to our products.
Technical support: Authorized dealers are trained in the unique demands of each American Guild product and will ensure that any selected product is suited for your commercial or residential environment. An authorized dealer will be able to give you all the technical knowledge needed to ensure your installation is correct.
A specialty purchase: An American Guild premium product is not a commodity product, like a book. You use an American Guild product every day, and it is an investment that will raise the value of your space for years to come. Buying your American Guild products from a reputable dealer assures that the people who sell, install, and service your floor are experienced, well-trained professionals.
Installation: Authorized American Guild dealers can arrange for your American Guild product to be installed by an experienced, well-trained professional who will minimize waste, provide the look and finishing touches you are seeking, and make sure it is installed safely for your prolonged enjoyment. Entrusting your American Guild product to an untrained technician can compromise its longevity and integrity. An American Guild product that is not installed according to our Installation Guidelines will void our flooring warranty, potentially putting your investment at risk.
Shipping issues: If you buy your American Guild product over the Internet, you will be responsible for checking that the delivered product is not damaged or warped, which is not always easy to determine for the inexperienced. If the product turns out to be damaged and you claim a replacement, the shipping company may reject the claim and try to prove that it is not responsible. There is no substitute for being able to speak face-to-face with a live person.
Product quality: Given the proliferation of foreign manufacturers and imitation products on the market, you want to be sure that the high quality American Guild product you are expecting is really what is in the box. Buying from approved dealers is your guarantee that you are getting an authentic product.
After-sales service: After you purchase your American Guild product, your local dealers are always there to help you maintain and care for it, as well as carry out any needed repairs.
We encourage you to find out about our network of expert American Guild distributors and dealers. To find the dealer closest to you, contact our Customer Service Department at the following toll free number: 1 844-4-AGUILD (1 844-424-8453).
By choosing American Guild, you get the peace of mind of knowing you are working with a dependable manufacturer, backed by personable local service. We hope you will visit a local showroom and discover the incredible beauty that is American Guild and its many premium products.